Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pinnedpins.com. Please note that returns will need to be sent to the following address: 2860 S State HWY 161, Grand Prairie, Tx, 75052, PO Box 1.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pinnedpins.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pinnedpins.com.

Wholesale Orders Return Policy

Purchases over 50 units are considered a wholesale order. All wholesale orders are final and non-refundable. However, if you are not completely satisfied with your purchase, you can return the items for store credit. This credit can be used towards your next order. Please ensure that the item is returned in its original condition and packaging within 30 days of the purchase date. Store credit will be issued upon receipt and inspection of the returned item.

To start a return, you can contact us at info@pinnedpins.com. Please note that returns will need to be sent to the following address: 2860 S State HWY 161, Grand Prairie, Tx, 75052, PO Box 1.